Return & Refund Policy

At Fuelsnation.com, we provide fast affordable standard shipping.

Freight deliveries can vary depending on the origination of the shipment and distance to the destination. Delays are always possible and all processing and delivery figures are estimates.

Damages: All merchandise delivered via freight must be inspected for damage before you accept the item from the freight carrier.  If there is damage to the unit, you should refuse the delivery.  Items shipped ground should also be opened and inspected immediately upon arrival.  It is very difficult to file “concealed damage” claims with shipping companies and freight carriers.  Damaged goods should be refused, and any damage to packaging should be noted on the driver’s copy of the Bill of Lading for any freight shipments.

If the customer does not note damage or missing items when signing, we are not able to file a claim or provide a return/refund. Any refused shipments that are returned to Fuels Nation where there isn’t evidence of damage to the item itself, will be subject to shipping fees and possible restocking fees.

RETURN

To be eligible for a return, the item must be unused and in the same condition as you received it. It must also remain in the original packaging, and the packaging must be in a perfect condition. We do not charge restocking fees or return shipping fees. All eligible returns are 100% free.

REFUND

We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started.

Orders delivered outside Europe & UK are not eligible for refunds. If your order arrived damaged, “Damages” section applies. Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.  All refunds will be issued to the credit card or bank account you used for your purchase within 2 days after all returned items arrived at our warehouse.